White & Fig

Beautiful Details, Unique Goods, and Simple Gifting

Shipping Methods

Please allow 3-5 business days for processing and packaging all orders.

Shipping times vary for all locations. 

We only ship via USPS. 

We will send you a shipping confirmation and tracking number as soon as your order goes out. 

At this time we ONLY ship to the United States - sorry, no International Shipping yet.

We are not responsible for any items that become lost or damaged in transit. Tracking and Insurance of up to $50 is included with every item.

 

 

Easy Returns & Exchanges

We appreciate your business and are proud of our products. We try our hardest to put out quality goods but understand that sometimes situations arise that may require a return or exchange.

If there is ever ANY issue regarding your order, please let us know. You can email us anytime at heidi@whiteandfig.com.  We will make every effort to respond to you immediately -- within 24 hours. 

We are willing to replace your product (when possible) or issue a STORE CREDIT ONLY with the following procedures. 

RETURNS/EXCHANGES:

Undamaged items may be returned within 30 days of purchase date for STORE CREDIT ONLY equal to the price paid and NOT including shipping charges. 

*Buyer is responsible for return shipping. NO SHIPPING CHARGES WILL BE REFUNDED. We highly suggest purchasing tracking and insurance as proof of your return. Store credit will be issued after the item has been received and verified in good condition. NO STORE CREDIT will be given for any goods that we do not receive.

Send RETURNS to:

White and Fig
1477 E 700 S
Provo, UT 84606
 

EXCHANGES: 

We make every effort to package every item to endure shipping and inspect every item carefully before shipping. However, occasionally a defective item slips past us. White and Fig is not responsible for any damage or defects that occur once the product is in your care. We are not responsible for any items that become lost or damaged in transit. Tracking and Insurance of up to $50 is included with every item.

If, however, an item is flawed and justifies an EXCHANGE please contact us within 7 business days after receiving your shipment. To inform us of the DAMAGED item send us an email at heidi@whiteandfig.com and put DAMAGED in the subject line and attach 3 photos of the damaged good/s. We will work with you to return and/or replace the item if possible. 

If we unintentionally send you the wrong item, we will work with you to swiftly correct the mistake. 

Happy customers are a priority so we will do our best to work out any problems if they occur.